California Department of Transportation

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If after using these troubleshooting tips, you are still experiencing problems, please to Forms Management.



READER PROBLEMS

Software/Connection Problems

"Missing Plug-In" Error Messages

My Internet connection times out...I can't download the complete file

Part of the form is cut off on the paper or the orientation is wrong

Memory Error Messages

I get an error message saying I don't have enough resources or memory to open the file

Other Solutions for Problems

Make sure you have the most current version of Acrobat Reader. Install Software


Software/Connection Problems

Problem: "Missing Plug-In" Error Messages
Solution:You must install Acrobat Reader on your computer, or upgrade to the latest version. Install Software

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Problem: My Internet connection times out...I can't download the complete file.
Solution:If you cannot complete the download of a large file, please e-mail Forms Management and we can e-mail you the requested document.  Please also e-mail if you have problems with any specific file and suggestions.

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Problem: Part of the form is cut off on the paper or the orientation is wrong.
Solution:Reader has various check boxes and options in its print dialog box. For letter-size Caltrans forms, all of these should be unchecked. If the form still does not print correctly, you should try placing check marks in each box. Observe the result in the preview window.

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Memory Error Messages

Problem: I get an error message saying I don’t have enough resources or memory to open the file.
Solution 1: Close all other applications.  PDF files can fail to open or print properly because of low memory resources on your computer.  Run only your web browser and Reader.
Solution 2: Save the file to your computer and run Reader as a separate application.  Once saved, you can close your Internet browser and start Reader as a separate application from its desktop icon or from Start> Programs.
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Last updated 09/26/2013